write an essay report about HBS case study: Jacques Kemp: “Towards Performance Excellence”

write an essay report about HBS case study: Jacques Kemp: “Towards Performance Excellence”
Use the following format:
• Executive Summary
• Problem Statement–determine the causes of the problem(s)
• Alternatives–determine alternative solutions to the problem(s)
• Conclusion–identify the best solution
• Action Plan–identify the implementation plan