Dispute Resolution: Methods and Results

“Dispute systems design in the organisational context is where dispute resolution and good management are brought together”.
Astor, H. & Chinkin, C. 1992, Dispute resolution in Australia, 2nd ed, p. 103.

Researching the continuing relevance of this statement, including what is meant by a systems approach to conflict management and how it relates to using known dispute resolution methods:

(a) Design and apply a dispute system to an organisational setting that you are familiar with, evaluating its strengths and weaknesses,


(b) Give an example of a existing dispute system and provide an in depth analysis of its features and effectiveness. Specify changes that would improve the system.

In your answer, in both (a) or (b), analyse whether the Brett, Goldberg & Ury model of design principles based on interests, rights and power is a practical approach for resolving different kinds of disputes.
These questions are designed to test your understanding of organisational applications of dispute systems design; their features, principles and comparative effectiveness depending on the sector or institutional context chosen

Prescribed text(s)
Students must have access to a copy of the prescribed textbook:

Spencer, D & Hardy, S. (2014). Dispute Resolution in Australia; cases, commentary and materials (3rd ed.) Sydney: Thomson Reuters, Lawbook Co.

Recommended reading / resources
Note: Those marked with an asterisk are also highly recommended. Read the most up to date edition. Make use of all Library resources.

Astor, H., & Chinkin, C. (2002). Dispute resolution in Australia (2nd ed.) LexisNexis Butterworths.

Barton, C. (2004). Restorative justice – The empowerment model. Sydney: Federation Press.

Behrendt L. & Kelly, L. (2008). Resolving Indigenous disputes: land conflict and beyond, Leichhardt, N.S.W.: Federation Press.

* Boulle, L. (2011). Mediation: Principles, process and practice (3rd ed.) Sydney: Butterworths. 347.9409/B1

Brandon, M & Robertson, L. (2007) Conflict and dispute resolution: A guide for practice. Oxford University Press. 303.69 BRAN

Bush, R., & Folberg, J. (1995). The promise of mediation. San Francisco: Jossey Bass, 303.69

Charlton, R. (2000). Dispute resolution guidebook. Sydney: Law Book Company

* Claremont, R., & Davies, L. (2005). Collaborative conflict management. Sydney: Landsowne.

Charlton, R., & Dewdney, M. (2014). The mediator’s handbook – skills and strategies for practitioner’s (3rd ed.). Thomson ReutersLawBook Co.

* Condliffe, P. (2008). Conflict management: A practical guide (3d ed.). Sydney: LexisNexis Butterworths.

Cornelius, H. & Faire, S. (2003) Everyone can win: responding to conflict constructively. 2d ed. Simon & Schuster Australia.

Costantino, C. & Merchant, C. (1996). Designing conflict management systems: A guide to creating productive and healthy organisations. San Francisco, Jossey-Bass Publishers.

Fells, R. (2012) Effective negotiation: from research to results. 2d ed. New York, Cambridge University Press

Fisher, L., & Brandon, M. (2012). Mediating with families. 3rd ed. ThompsonReuters Co.

Fisher, R. et al (1991) Getting to yes : negotiating agreement without giving in. Penguin Books.

Goldberg, S., Sander, F., & Rogers, N. (1992). Dispute resolution, negotiation, mediation and other processes. Boston: Little Brown.

Jones, T. & Brinkert, R. (2007). Conflict coaching: Conflict management strategies and skills for the individual. Sage Publications.

King, M, et al (2009) Non-Adversarial justice. Federation Press.

Lamb, A. & Littrich, J. (2007). Lawyers in Australia. The Federation Press.

* Mayer, B. (2000). The dynamics of conflict resolution – A practitioner’s guide. San Francisco: Jossey Bass.

Moore, D., & McDonald, J. (2000). Transforming conflict in workplaces and other communities. Sydney: TJA. 303.69/M4.

Palmer, M. (2005) Dispute Processes: ADR and the primary forms of decision making. 2d ed. Cambridge University Press.

*Sourdin, T. (2012). Alternative dispute resolution. 4th ed.Thomson Reuters Lawbook Co.

*Spencer, D. (2011) Principles of dispute resolution. Lawbook Co.

Spencer, D. (2005). Essential dispute resolution (2nd ed.). Sydney: Cavendish.

Spencer, D. & Brogan, M. (2006) Mediation law and practice. Cambridge University Press.

Tillett, G & French, B. (2006). Resolving Conflict: a practical guide (3rd ed.) South Melbourne: Oxford University Press.

Ury, W. L., Brett, J. M., & Goldberg, S. B. (1998). Getting disputes resolved. San Francisco: Jossey-Bass.

Winslade, J. (2000). Narrative mediation: A new approach to conflict resolution. 303 693 WIN 1.

Note: The library catalogue has many resources listed under the subject heading ‘Alternative Dispute Resolution’.

Selected internet resources


The following are selected references concerning dispute resolution materials that are available from the Net. Note: Truncating internet addresses and navigating within a site may be necessary in some cases.

The National Alternative Dispute Resolution Advisory Council

Association of Dispute Resolvers

Australian Commercial Disputes Centre

Bond University Dispute Resolution Centre
Follow the links to Law and Research Centres


The Carter Center

Humbolt State University Institute for Study of Dispute Resolution

Institute for Dispute Resolution (University of Victoria, Canada)

Program on Negotiation at Harvard Law School


International Negotiation: Journal of Theory and Practice

Conflict Resolution Newsletters

Harvard Negotiation Journal


Hieros Gamos: Alternative Dispute Resolution

Catalaw: Alternative Dispute Resolution