Corporate governance, CSR, leadership and competitiveness

Doing business fairly and responsibly is the best way to rebuild trust with Britain’s households,
businesses and communities. It also rebuilds our colleagues’ pride in our Group. Our business model
puts customers at the heart; based on traditional attributes such as prudence and a long-term view,
whilst making the most of emerging digital channels. The best of the past combined with the best of the
present and the future.” Lord Blackwell, Chairman of Lloyds Banking Group (Lloyds Bank, 2014, page
Using your understanding of corporate governance, corporate social responsibility (CSR) and relevant
management and leadership concepts, critique the above statement and evaluate the ability of Lloyd’s
Chairman and senior management team to make Lloyds the best bank for all stakeholders.